Refund policy

RETURN & REFUND POLICY

Zenvrya
Operated by Unlimited Storage Space LLC

Last updated: August 26, 2026

1. OVERVIEW

At Zenvrya, operated by Unlimited Storage Space LLC, customer satisfaction is important to us.

We currently accept and ship orders within the United States only.

If you are not satisfied with your purchase, you may request a return in accordance with the terms of this Return & Refund Policy.

2. RETURN PERIOD

Return requests must be submitted within 14 calendar days after the date your order is delivered.

To start a return, contact us at:

support@zenvrya.com

Please include your order number and the email address used when placing the order.

Returns requested after the 14-day return period may not be accepted, except where otherwise required by applicable law.

3. RETURN ELIGIBILITY

To qualify for a return, the item must:

  • Be unused and unworn

  • Be in substantially the same condition in which it was received

  • Include its original packaging, tags, and accessories, where applicable

  • Include valid proof of purchase or an order number

Items that show signs of use, wear, damage caused after delivery, or missing parts may not qualify for a full refund.

4. HOW TO START A RETURN

Before sending an item back, please contact:

support@zenvrya.com

Please provide:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos of the item where relevant, such as for damaged, defective, or incorrect products

Once your return request has been reviewed, we will provide the applicable return instructions and return address.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

Returns sent to an unauthorized address may result in processing delays.

5. RETURN SHIPPING COSTS

For standard returns, including returns due to:

  • Change of mind

  • Incorrect size selection

  • No longer wanting the product

the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.

Zenvrya is not responsible for return packages that are lost in transit before reaching the authorized return location.

If the return is the result of an item being damaged, defective, or incorrectly supplied by us, Zenvrya will cover reasonable return shipping costs when a return is required.

Restocking Fees

We do not charge restocking fees for approved returns.

Original shipping charges, if any were charged separately, are generally non-refundable unless:

  • The product was damaged, defective, or incorrect; or

  • A refund of those charges is required by applicable law.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery, at:

support@zenvrya.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or other reasonable evidence of the problem, where applicable

After reviewing the issue, we may offer an appropriate resolution such as:

  • A replacement at no additional cost

  • A full refund

  • A partial refund, where appropriate and agreed with the customer

If we require a defective, damaged, or incorrectly supplied product to be returned, we will provide return instructions and cover the applicable return shipping costs.

Nothing in this section limits any consumer rights that cannot be waived under applicable law.

7. REFUNDS

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will be issued to the original payment method used for the purchase.

We normally process approved refunds within 5 business days after the returned item has been inspected.

After we issue the refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account. This commonly takes approximately 5–10 business days, depending on the financial institution.

We do not control processing times imposed by banks or payment providers.

8. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

  • Items that have been used or worn

  • Items damaged through misuse, improper care, or accidental damage after delivery

  • Items missing original components or accessories

  • Hygiene-sensitive products that have been opened or used, where clearly identified as such before purchase

  • Items clearly identified as Final Sale before purchase

Final Sale restrictions do not apply where an item was delivered damaged, defective, incorrect, or where applicable law requires a return or refund.

If you are unsure whether an item can be returned, please contact support@zenvrya.com before sending it back.

9. EXCHANGES

If you would like a different size, color, or product, please contact:

support@zenvrya.com

Depending on availability and the circumstances of the order, we may arrange an exchange or ask you to return the original item and place a new order.

10. ORDER CANCELLATIONS

You may request cancellation of an order within 12 hours after placing the order by contacting:

support@zenvrya.com

Please include your order number.

We will make reasonable efforts to cancel the order. However, cancellation cannot be guaranteed if the order has already entered processing, fulfillment, or shipment.

If an order is successfully canceled before fulfillment, the applicable amount will be refunded to the original payment method.

If the order has already shipped, the standard return procedure described in this policy will apply.

11. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because:

  • Delivery was refused

  • The package was not collected

  • An incorrect or incomplete shipping address was provided

  • The carrier was unable to complete delivery for reasons attributable to the recipient

we may issue a refund after the returned package has been received and reviewed.

Any actual return-to-sender shipping charges imposed by the carrier may be deducted from the refund where permitted by law.

We do not charge additional restocking fees.

If a delivery issue is caused by an error made by Zenvrya or the shipping carrier, please contact us so that we can investigate and provide an appropriate resolution.

12. LATE OR MISSING REFUNDS

If we have confirmed that a refund was issued but you have not yet received it:

  1. Check the original payment account again.

  2. Contact your bank or credit card provider, as posting times may vary.

  3. If the refund still cannot be located, contact us at support@zenvrya.com.

Please include your order number so we can investigate the transaction.

13. CUSTOMER SUPPORT

For questions regarding returns, refunds, cancellations, or an existing order, please contact:

Zenvrya
Operated by Unlimited Storage Space LLC

Customer Support: support@zenvrya.com
Phone: +1 (661) 577-0423

14. BUSINESS INFORMATION

Legal Entity: Unlimited Storage Space LLC
Webshop / Trading Name: Zenvrya

Principal Business Address:
4900 California Avenue
Bakersfield, CA 93309
United States

Customer Support Email: support@zenvrya.com
Company Email: unlimitedstoragespacellc@gmail.com
Phone: +1 (661) 577-0423