Shipping policy

Zenvrya Limited

Last updated: 1-3-2026

1. OVERVIEW

At Zenvrya Limited, we aim to provide reliable and efficient shipping worldwide. This policy outlines our processing times, delivery estimates, and important shipping details.

2. ORDER PROCESSING

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)

  • During high-demand periods, processing times may be slightly extended

Once your order has been processed, it will be prepared for shipment.

3. SHIPPING TIMES

Estimated delivery times:

  • United Kingdom: 1-7 business days

  • Europe: 1-7 business days

  • United States: 1-7business days

  • Rest of the world: 1-7 business days

Please note:

  • These are estimated delivery times, not guarantees

  • Delays may occur due to customs, logistics, or external factors

4. SHIPPING COSTS

  • Shipping costs are calculated at checkout

  • We may offer free shipping promotions from time to time

5. TRACKING INFORMATION

After your order has been shipped, you will receive a confirmation email.

Please note:

  • Tracking information may take a few days to update

  • In some cases, tracking becomes active once the parcel reaches your local carrier

6. CUSTOMS, DUTIES & TAXES

  • International orders may be subject to customs duties or import taxes

  • These charges are the responsibility of the customer

  • Zenvrya Limited is not responsible for delays caused by customs

7. DELIVERY ISSUES

Please ensure your shipping details are correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts due to customer absence

If a package is returned to us, additional shipping fees may apply.

8. DELAYS

While we do our best to ensure timely delivery, delays can occur due to:

  • High demand

  • Carrier delays

  • Customs processing

We appreciate your patience and understanding in such situations.

9. LOST OR STOLEN PACKAGES

If your package is marked as delivered but you have not received it:

  • Please contact your local carrier first

  • Check with neighbors or your local delivery point

Zenvrya Limited is not responsible for lost or stolen packages after delivery confirmation.

10. CONTACT

For any shipping-related questions:

Zenvrya Limited
Email: support@zenvrya.com
Registered in Hong Kong
Company Number: 80023804
Adress: RM03, 24/F, HO KING, COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG